Frequently Asked Questions

We serve healthcare, BFSI, manufacturing, retail, education, government, energy, telecom, insurance, pharmaceuticals, logistics, and legal sectors with tailored IT solutions.

Byteflu is headquartered in India with capabilities to serve clients across the country and internationally.

We have 120+ full-time engineers, architects, and analysts across NOC, SOC, cloud, automation, and service delivery teams. Our team holds 100+ active vendor certifications.

We offer managed services (monthly retainer), project-based engagements, staff augmentation, and consulting services. Each model includes SLA-backed service guarantees.

Managed services typically start with a 12-month term to allow for proper onboarding and optimization. Project-based work has no long-term commitment. We offer 30-day exit clauses after the initial term for all managed service contracts.

Managed services are priced per endpoint or per service with predictable monthly billing. Project-based work uses fixed-price or T&M models. We provide detailed proposals after an initial discovery session.

Yes, for larger engagements we offer a paid pilot or proof-of-concept phase, typically 4-6 weeks, so you can evaluate our capabilities before committing to a full managed services contract.

Yes, our NOC and SOC operate 24/7/365 with guaranteed SLA response times for all managed service clients. Critical issues receive a response within 15 minutes.

Our standard SLAs include 99.9% uptime, P1 response within 15 minutes, P2 within 30 minutes, and P3 within 1 hour. Custom SLAs are available for enterprise engagements.

We follow a structured escalation matrix: L1 operators handle initial triage, L2 engineers address technical issues, and L3 architects handle complex problems. Named Technical Account Managers provide executive-level escalation for managed service clients.

Clients receive monthly service reports covering SLA performance, incident trends, change requests, asset health, and recommendations. Executive dashboards with real-time metrics are available through our portal.

We follow industry best practices including ISO 27001 standards, data encryption at rest and in transit, role-based access controls, regular penetration testing, and maintain a 24/7 Security Operations Centre.

We support compliance with ISO 27001, SOC 2, PCI DSS, HIPAA, GDPR, NERC CIP, 21 CFR Part 11, and India's DPDP Act. Our governance services include audit-ready documentation and regular compliance assessments.

Yes, we conduct quarterly vulnerability assessments and annual penetration testing for managed service clients. On-demand red team exercises and tabletop simulations are also available.

Our layered defense includes EDR/XDR deployment, network segmentation, immutable backups, email security gateways, user awareness training, and 24/7 SOC monitoring with automated containment playbooks.

Our onboarding follows a structured 30-60-90 day transition plan. We begin with a comprehensive audit, then deploy monitoring tools and establish processes, followed by steady-state operations with continuous improvement.

We are vendor-agnostic and work with all major technology providers including AWS, Azure, GCP, Cisco, Palo Alto, Fortinet, CrowdStrike, UiPath, ServiceNow, and Splunk. We recommend what works best for your environment.

Yes, we design, deploy, and manage hybrid and multi-cloud architectures across AWS, Azure, and GCP. Our cloud team optimizes for performance, security, and cost efficiency using FinOps best practices.

Yes, our OT security team specializes in industrial environments. We deploy passive monitoring with Claroty, implement Purdue Model segmentation, and operate OT-specific SOC playbooks aligned to IEC 62443 and NERC CIP.

Absolutely. We integrate with ServiceNow, Jira, Zendesk, PagerDuty, and most major ITSM platforms. Our monitoring stack connects via APIs to existing tools so you don't need to rip and replace.

Our team holds certifications across AWS, Azure, GCP, Cisco (CCNA/CCNP), ITIL v4, CISSP, CEH, CompTIA Security+, UiPath, ServiceNow CSA, and Splunk. We invest continuously in team upskilling with 100+ active certs.