Prestige Insurance Group
Outdated claims processing system with 72-hour average turnaround time, causing policy holder frustration and competitive disadvantage in a digital-first market.
The Challenge
Outdated claims processing system with 72-hour average turnaround time, causing policy holder frustration and competitive disadvantage in a digital-first market.
Our Solution
Byteflu digitized the claims workflow with intelligent document processing, automated validation rules, and a customer-facing portal providing real-time claim status. We integrated fraud detection ML models into the pipeline to flag suspicious claims for manual review.
Services Deployed
- Digital Services
- Automation Services
Our Approach
- 1
Mapped end-to-end claims journey identifying 23 manual touchpoints
- 2
Deployed intelligent OCR for claims document extraction and classification
- 3
Built automated validation engine with 180+ business rules
- 4
Integrated third-party fraud detection API into the claims pipeline
- 5
Launched self-service portal for policy holders to track claims in real-time
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