Horizon Hospitality Group
Disparate POS, reservation, and loyalty systems across 85 properties causing data silos, revenue leakage, and poor guest experience consistency.
The Challenge
Disparate POS, reservation, and loyalty systems across 85 properties causing data silos, revenue leakage, and poor guest experience consistency.
Our Solution
Byteflu designed a unified integration platform connecting POS, PMS, CRM, and loyalty systems. We migrated core applications to Azure with property-level caching for offline resilience and built a unified guest profile enabling personalized experiences across all touchpoints.
Services Deployed
- Application Management
- Cloud Services
Our Approach
- 1
Mapped all 85 property systems and identified 12 unique technology stacks
- 2
Designed integration architecture using Azure Integration Services
- 3
Built unified guest profile merging data from PMS, POS, and loyalty systems
- 4
Migrated reservation engine to cloud with property-level edge caching
- 5
Deployed unified analytics dashboard for revenue management across portfolio
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