EduVerse Learning
Managing 15,000+ student and staff devices across 42 campuses with no unified endpoint management, resulting in inconsistent security posture and high support costs.
The Challenge
Managing 15,000+ student and staff devices across 42 campuses with no unified endpoint management, resulting in inconsistent security posture and high support costs.
Our Solution
Byteflu deployed Microsoft Intune for unified endpoint management, implemented self-service portals for common IT requests, and established tiered support with L1 handled by automated chatbot and L2/L3 by campus IT coordinators.
Services Deployed
- Workplace Management
- IT Asset Management
Our Approach
- 1
Audited device fleet across 42 campuses — catalogued OS versions, ages, compliance state
- 2
Designed Intune enrollment strategy with zero-touch provisioning for new devices
- 3
Rolled out compliance policies in stages: staff first, then student devices
- 4
Deployed self-service password reset and software request portal
- 5
Trained campus IT coordinators on new escalation and support model
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